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CRYSTEL
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Service Advisor -Fluent English Speaker

Job Description and Requirements

 

  • Responsible for communicating with customers’ interactions via multiple channels.
  • Answering all incoming requests and addressing the customers’ problems in a timely manner.
  • Re-directing requests as per the set processes and taking adequate messages when required.
  • Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
  • Escalating issues or unresolved queries to the Team Leader or Supervisor.

Minimum Requirements

  • Minimum Qualifications: Diploma Degree, Bachelor Degree (Must Be Graduated)
  • Training: Customer Care Training is a strong plus
  • Minimum Experience: 0+ Years of Experience
  • Excellent Command of English Language